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INTER FRANCHISE MAJOR
ACCOUNT SERVICE & INCLUSIVE CHARGES
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| Delegated Staff: |
Service Controllers, Technical Engineers |
Inter-Franchise Major accounts service charges for repairs that fall out of the CSA scope on “equipment on CSA” is a new policy for charge a major account customer from another franchise, for any repairs done to equipment on continuous service agreement (CSA) whereby the repair falls outside the scope of the CSA will be as follow: The service franchise will charge the owner franchise (FTP) franchise transfer price plus a (9%) nine percent margin for work completed. The owner franchise may in turn charge their customer. (Note: the servicing franchise needs to comply with the customer’s procedures. Also this charge will not attract a Franchise Fee) In a case whereby the owner Franchise has agreed to allow the servicing franchise to bill directly, the servicing franchise will charge the customer FTP plus a 30% margin. |